Poor service

I am a unisa student and I am currently waiting for data to write my exam which is provided by telkom as they had an agreement with the university of south africa it's been two weeks waiting for data from them and when I contacted unisa they said I should enquire with telkom as they are having issues, how is one suppose to write an exam without data and an *********** service provider, I called telkom spoke to an agent by the name of Kayla mariphu who advised me to contact unisa as the issue is with unisa, I then requested to speak to someone higher than her she told me that her manager is off sick made me hold for almost 30 min to speak to zama zikalala who is apparently on another call however I have not yet been able to speak to her still waiting for assistance, what kind of service is this that telkom is providing, should one suffer for their education due to an *********** service privider