Poor Service

On Wednesday 2 December, I had app**** for an upgrade and new contract at the Telkom Mobile branch in Brooklyn Mall. I was firstly helped my a trainee, of which whom did not have a fellow employee to assist him, and therefore was unable to proceed with the dealings easily. When the manager was called up to help, she was very impolite and reluctant to help. After all the forms were filled the manager then informed me that i would be contacted in 24 hours for information of when the devices would be ready to be collected. I was not contacted and decided to go to the branch to understand why, today Friday 4 December, and found the service to be more unsatisfactory than before. I was informed by the trainee that the contracts were still in progress and that i would be contacted in the next two days by the head office about the process. The manager did not come out of her office to provide me with further information and left the trainee to do so. I found the attitude of the manager to be unprofessional and the service very poor. I had not experienced such poor service at another branch I had signed the previous contract at. An urgent response to this matter would be much appreciated.