Poor Service

Last year October I app**** for a phone contract instead I received a sim contract only. I contacted the service provider within the seven days window period to cancel the contract and was reassured that it would be done. To my surprise and frustration, nothing has been done. Every time I send emails and my emails are then sent to a different department, since last year the same story, while my bank account is still charged monthly for a service I am not making use of. 18 emails but who is counting right? The last email I sent was 6 July 2020 and asked for a result by the end of the business day and another email sent to a department to sort out, however, no one is coming back to me with results.

Please Telkom can I get an answer already???