Poor service

Dear Sirs,<br> On the 24th of November 2015 I app**** to have my one land line discontinued, and at the same time to put the connections that were on *** on to ***, (a) the lady I spoke to asked whether I wanted the line disconeccted immediately, or after the notice period. She told me that I would have to pay for the line until the notice period was up. I agreed to this saying disconect immediately, as I want the connections that were *** to be connected to ***. <br> I waited until the 30th November, and when nothing had happened, I phoned your 10210 line, the lady I spoke to said she would send the technician an email, and he would contact me shortly. Again on the 1st December 2015 I phoned again to enquire as to why technician had not contacted me. The lady then topd me that a technician would come tomorrow ( ie. today) When by 15:30 nobody had come or contacted me, I phoned again. I was cut off twice while holding, and at the 3rd attempt I got through to a gentleman, I asked what was happening about Reference number ***A and he put me on hold while he checked, after a short while he put me through to a lady who told me that a technician would only