poor service

I report the fault line on the 24 of November 2015 with telkom, and technician came on the 26 and went out to check the box outside and never came back, the second one came in on the 27 of november and after checking everything he told me that he will ask a guy from PBX to come and check it since he found out that it was not the line but box. and yersterday i was told that another technician is on his way and he never came. today i was told that the technician who came to fix my line on friday 27 gave a report that the line is fixed. please as a customer to telkom for this long is that the treatment i get ? the company is losing business but we pay telkom every month in exchange of good services is this how good service is from telkom?