Poor service

On a Sunday at one of your main telkom direct stores in Centurion mall there is one person helping all customers with mobile queries, upgrades and new contracts. Whilst in the same mall there is a telkom mobile shop with four employees doing nothing, because no one want to go to the telkom mobile shop as they only fill in your application and send it into telkom and then after a few working days you'll receive approval and have to come back again to collect device etc. For a company having financial problems this is the worst management of resources. In the time I've sat here so many potential customers left your store. The only reason I didn't is because I'm already a telkom mobile customer signed into a contract. It's rather sad to say that you are the worst telecommunications provider.