JN
Jay N

1 reviews | Active since Jun 2011

30 Jan 2015, 11:42

Poor Service!!

I app**** for an R89 contract for the Asus tablet and I presented all required documentation (passport, proof of residence, work contract, bank account details). I was informed that this was declined due to \affordability risk". My question is what is \""affordability risk\"" taking into account the following factors:?<br> <br> I have been permanently employed for the last 4 years 7 months.<br> I have provided my payslips proving my salary is very capable of covering for R89 per month<br> I have a contract with Vodacom for an amount much more than what I am applying for with Telkom<br> I have clothing accounts with Truwoths"

0
Replies (1)
Telkom
Telkom's reply31 Jan 2015, 09:28
Official
Hello jngash,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84606.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team