poor service

i called about 2 weeks ago to notify telkom about my line that needs to be moved in advance. i moved to the new place and the helpdesk keeps on telling me the order is completed. i moved to the new place on 30/07/2021 and my line was not moved. i was told it takes 5 - 7 working days to do this move but from experience this is 5 - 7 working weeks the reff num they gave me is 812310