MK
Moshe K
1 reviews | Active since Nov 2015
16 Nov 2015, 12:13
Poor Service
Well over a week now and my Sim card is yet to get activated I have contacted the call centre many times and spoke to various agent all of which seem *********** last week Friday I was and spoke to Terence Mbongwa who said it would take 24 to 48 hours to get the sim activated but still nothing, I'm a new contract user and don't see why I should be debited for a service I'm not receiving.... Can I get some urgency on this it can't take this long to activate a Sim!!!
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Telkom's replyOfficial
16 Nov 2015, 13:22Hello Maphoso,
Thank you for taking our call & we apologize for the inconvenience caused.
As per our telephonic conversation your sim card is fully active & operational.
This serves as a confirmation that your query is resolved.
May you have a great day.
Regards
William
Telkom Social Media Team
Thank you for taking our call & we apologize for the inconvenience caused.
As per our telephonic conversation your sim card is fully active & operational.
This serves as a confirmation that your query is resolved.
May you have a great day.
Regards
William
Telkom Social Media Team
Telkom's reply16 Nov 2015, 13:22
Official
Hello Maphoso,
Thank you for taking our call & we apologize for the inconvenience caused.
As per our telephonic conversation your sim card is fully active & operational.
This serves as a confirmation that your query is resolved.
May you have a great day.
Regards
William
Telkom Social Media Team
Thank you for taking our call & we apologize for the inconvenience caused.
As per our telephonic conversation your sim card is fully active & operational.
This serves as a confirmation that your query is resolved.
May you have a great day.
Regards
William
Telkom Social Media Team