POOR SERVICE

Good day <br> <br> I'm not sure how to approach this *********** service provider. I waited 6 weeks for a line to be activated to which a technician came round to my house and within in less than 10 minutes my line was activated but I HAD TO WAIT 6 WEEKS FOR THIS!!! it has been less than 3 weeks of having only a fixed landline and there is a fault on the landline to which I phoned Telkom and was told it might take up to a week to fix. How is this service? I'm paying for something that doesn't work and now have to wait another week for the possibility of a technician in the area to fix the line. A fault which is not due to my negligence but the customer must be the one to suffer from this lack of caring. Sort it out Telkom!