Poor service

DSL / Telephone out of order since September 2015. Reported faults ignored and closed without resolving the problem. Call centre staff not able to resolve anything despite promising escalations and call backs. Supervisors and managers, including CEO, technicians not reachable. All previous communication cleared from systems after 4 days. No service from Telkom yet taking subscription fee. Service is to say the least pathetic, non existent and absolutely poor.