Poor service

I ordered an lte last month.after approval telkom said that they were going to debit my account just yo see if the account was operating, and return the money immediately, however the money was taken and not returned and it's almost a month.<br> To make matters worse I still haven't received the router which was supposed to be delivered in 5 to 7 working days.<br> I tried calling the call centre but it's so cleverly designed to just waste your time as no one answers<br>