Poor service

On the 30 sept 2015 I had app**** for an 4meg adsl line. The consultant took all information from me including a copy of my id and proof of address. I was asked to sign my application form, and was then told by the consultant that it normally takes 3-5 working days but because of the retrenchments at Telkom it is going to take up to 4 weeks. I kept calling the call center and to my surprise they kept saying I must hold on yet busy with it. Today I decided to go personally to Telkom to find out what's going on, when the consultant checked on the system no application was captured and he said that the guy that filled my form was in fact temping. How does this become my problem. After capturing my info again he then says that I need to pay a deposit of R700 because my credit scoring is bad. After waiting 4 weeks for my line to be installed they now say I need to pay a deposit. I am currently setting up my business and to wait 4 weeks for an adsl line which wasn't even captured and submitted in the first place makes me sick. Telkom is the worst service provider ever. I regret ever wasting my time. Telkom has lacked their professionalism.