Poor service

Good day mr Durant <br> I would like to share my frustration about the kind of BAD service I experience from Telkom I logged a case on the 13 Sep 2015 and up to date when I call I get to be informed not to worry as my matter will be attended to but at this stage I I have no faith that it will ever happen,I ve tried a number of escalations but still it fall to dead ears.<br> Telkom doesn't have a quality business culture know matter where ever one goes early this year I had a bad experience at the Kimberley office, the service is so bad it can last one a life time time why does customer complains have to take more than 3weeks to be attended to? I complained on hello Peter *** and this was on the 28 sep 2015 never heard anything from Telkom does any one care about our needs and the treatment we receive?<br> My contract line was closed due to non payment but initially it was paid and no one informed besides debit orders going through my account I logged my case at the Menlyn branch currently I can't do a sim swap on my prepaid number because apparently I owe what does my prepaid number have to do with my contract? This 2 don't meet up in anyway who's bad business idea was this ?and las