poor service

App**** for a tablet on line three weeks backs,an agent called me to finalise the application I was told that my account must be debited within 2hrs in order for the application to be successful and that the agenda will call to provide feedback,up until today I have not been debited,I have not been contacted.I sent emails and wrote my problem on the website but I just received an email last week from Tonight Venter that my problem has been escalated,no call or email until today,horrible service from telkom sales agent not even trained properly she couldn't explain what she was reading to me,am so disappointed