POOR SERVICE

I have app**** to upgrade my adsl line from a 2 mg to 4 mg line. Telkom checked the line availability and confirmed that the upgrade will happen within 24 to 48 hours. A week later, I get a call from Telkom informing me that the upgrade from a 2 mg line to a 4 mg line cannot happen as I am too far from the exchange.<br> <br> I have called mweb in the interim and they have confirmed that I can get up to a 10 mg line based on my location.<br> <br> I am currently very unhappy with the service received from Telkom and currently considering to move everything across to mweb!!!!<br> <br> Why is it that my current service provider cannot provide me a service which has been confirmed by another service provider.