Poor service

I bought a netsurfer tablet on the 27 August 2015 on the 10 September 2015 the screen went blank while it was on the charge,I took to Pep home in forest hill where I bought it <br> they booked it with the service provider which it telkom .<br> They booking date was on the 16 September 2015 since then I never had a respond or feedback from them we try to call them several time they keep on putting us on hold for to long, on the 16 October I went back to Pep home the supervisor called the service provide they told him that they did send respond to me only to found out that the is not respond I got it from them after that they advice that it is the physical damage I need to pay R700 or if I reject the repair I will need to pay R290 rejection fee for repair <br> I called the customer care line I spoke to the lady called by the name Bless she was not willing to assist me and I ask to speak to the supervisor but she told me that the supervisor can't take my call he is busy with another escalation.<br>