Poor Service

Hi there,<br> <br> I app**** online for a cellphone contract at Telkom on 18 October 2015. An Agent (Madonsela) who was very helpful and professional, called me back to assist me complete the application. I was advised that my device will be delivered after a week. After two full weeks, when I called the call centre I was advised by Thandeka and her Supervisor Tholakele that my application was declined due to my bank account being two months old. Like, really? Why would I be declined for that? I changed from savings to cheque, why is that an issue? Telkom, I'm really disappointed.