Poor Service

I have app**** for an ADSL line on the 18th of August. I've lodged a complaint on this page three weeks ago. They requested me to complete a form which I have already completed at the time of my application so I refused. I went to a telkom store a week ago and they confirmed that the instalation was scheduled for today the 15th of October. This morning I phoned Telkom to confirm the instalation date which the lady confirmed it to be installed today, however when she confirmed my details she noted that they had my contact number captured incorrectly which she fixed at the time. I have taken off from work to ensure that I can meet the technician at home for the installation. At 15h30 no technician has arrived or contacted me. When I phoned Telkom they confirmed that technicians only work until 16h00 and they will simply just reschedule. I'm seriously not impressed at the moment and request assistance immediately. The technical reference number is 874815 and my contact number ***.