Poor Service

I have previously put a complaint about Telkom about canceling a line and getting billed after the cancellation, I had gotten a response from a person called 'Luleka' and was told they were going to look into the matter and was given a reference number. I waited a week and no one responded, I email Luleka again and was told that they have received my email and it will be forwarded to the relevant department and still no response. A few days ago I sent an email again and I have not received a response. We are still getting billed for the month and it is really now getting too much. I don't think It is fair that money should be taken out every month unnecessary considering that we have followed the procedure in canceling the line and have to deal with Telkom's inefficiency.<br> <br> Reference number: SM145379<br> <br>