POOR SERVICE

On the 30/09/15 r,i went into Telkom t Cresta to look into upgrading my data package to a higher one.Now this should be positive for Telkom as they are upgrading a client to a higher package which means higher rates which means increased profits,let alone the fact that they tie me into another 24 month contract which is also good for them because it means that I don't move to another network.Thats what any person with good business skills would think ...however NOT TELKOM.They advised me at the store that I will be contacted in 72 working hours,that was 3 weeks ago.I called in after the 72 WORKING hours had passed to query the status of my case and was advised that they have a huge backlog and no one was assigned to my case as yet.I then called a week later and was advised that my case has still not been assigned to anyone as yet.Now I have been extremely patient but 3 weeks to get an answer is PATHETIC,especially in an environment where one can easily move to other networks.I have an unlimited voice plan with Telkom.my mails and website are hosted by Telkom,I have a data pasckage with them.I am really tempted to cancel all my business with them.