POOR SERVICE

I would like to say I am very DISAPPOINTED in Telkom mobile service regarding my UPGRADE and how it has been handled a few weeks ago I got a call from their sales team advising me on my upgrade while I was still trying to figure out what package to take the lady just hang up the phone and when I tried to call back the number I kept getting a answer machine saying they'll call me back (which they didn't) I than took the initiative to go to Vaal Mall store where I was told they don't have any stock available and they don't know when they will have stock I then went to South gate and there I was told their systems are down so they cant help me I went to Hatfield Plaza and there I was told they cant help me also because I don't have a payslip and proof of address, went to Rosebank Mall and was told also their system is down. I have to travel almost 200km just to get my new upgrade in which one is willing to assist me