kS
kevin S
1 reviews | Active since Mar 2013
07 Oct 2015, 19:46
Poor service
I took out a new ADSL contract with Telkom last week .i was promised to get an sms by close of business on that day .No sms came .the next day I went into the store and asked the lady that helped me and she said \ don't worry "the system is slow but I will follow up tomorrow .1 week went by nothing . So I phoned the help line as the store phone did not work"
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Replies (1)
Telkom's replyOfficial
07 Oct 2015, 23:09Hello stevens 73,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Sales Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM153989.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Sales Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM153989.
Regards
Frank
Social Media Team
***
081 180
Best regards,
Telkom's reply07 Oct 2015, 23:09
Official
Hello stevens 73,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Sales Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM153989.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Sales Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM153989.
Regards
Frank
Social Media Team
***
081 180
Best regards,