Poor service

On the 9th of September I reported a fault with Telkom, I was told it is due<br> to a general fault in our area, and it will be assigned to a technician, been calling<br> numerous times to be put on hold for more than 20 minutes on the<br> 1st of October I was told that there is a commitment date that is on the 5th of October<br> a technician will come and repair the telephone line, well today is the 6th no technician<br> pitched, and I'm still not getting any feedback from Telkom???<br>