POOR SERVICE!!!

I reported my whole story and problem with Telkom about two weeks back. they rep**** and gave me a reference number and said they will get hold of me. <br> <br> BUT they still have done nothing regarding my ADSL billing issue. I honestly don't know what to do anymore cause its ****************. I have paid for 3 months of ADSL internet. but I have not been able to use it as its been cancelled??????