Poor service

On 18/7/2025 I app**** for a change of location for my line and was told it would take 7 days to process. it's almost a month later and I still dont have a line and internet connection. When queried I was given some lame excuse that the 'system' cancelled my order and that I had to wait for the 'system' to process the cancellation before a new order could be processed. Long story short I don't have connection and I'm forced to buy airtime and data to do my stuff and at the same time I received a bill already for the line but haven't had service for the month. The service is a shame and the sad thing is there are no supervisors or managers that take the time or make the effort to connect with customers un resolving their issues. Rather we get to speak to call centre agents who respond as if they are robots and are programmed in their responses. It would be nice to actually hear from someone that wants to listen to my issue and actually make an effort to resolvs it. I can be contacted on ***