Poor service

ADSL is not working. I called Telkom call center at 10:00am and was on hold for 40 minutes before my call was attended to. They tested the line and said nothing was wrong with it and attempted to reset the username and password. I was then told that the matter will be escalated to the next level as they cant assist me further, naturally I asked when I would receive a call back and was told as soon as they (the consultant) logged the call. I tried calling the call center back at 16:53 and was on hold for an hour this time and eventually hung up. Surely a huge giant company like Telkom can employ more people in their call center to handle the high call volumes they experiance. Please could someone call me back and get this get resolved as I am losing money due to my business not being able to function without internet access.