Poor service

Hi<br> on the 8 September i app**** online for a phone contract, the agent called to ask questions and i was told that my account is approved and i should make sure that i have the money in my account to be debited. 2 days later i was debited, i called and i was told that i will receive my order after 7 working days. 7 days passed and when i called over 45 times i was told that they cant find me on their system yet they did debit me.<br> yesterday when i called 081180 number, the lady that i spoke with told me to send my bank statement and reverse the debit for security reasons which i did all that yesterday. today when i called to ask for the same lady i was told that they dont know her. is now almost 3 week of dissapointment from Telkom Mobile team. im always told to call sales which is impossible to go through. i have spend over R400 airtime calling yet now respond. i have called every number i could get from Telkom website but i was never helped. how do you debit someone that you dont have in your system. i received the poorest service ever