Poor Service

I reported a fault on my landline as the line was very noisy. I was informed that the fault was recorded with REF NO 173CTZ230715.The next Sunday a technician arrived at my premises and checked all connections and found no fault. The following Sunday another technician arrived and repeated the previous process with no luck. This fault request was then closed, but was not solved. I reported the fault again with REF NO 370CTZ190815. Two weeks went by. About three weeks ago I noticed that the line was completely dead. As the previous fault report was still active I could not log another fault. I called to call from another landline but was told by a recording that this is an area fault and they are attending to it. After another week I phoned and was informed that it is not an area fault and the fault was escalated with REF NO 746171. Two weeks have now expired and the landline is still dead and no response from Telkom. With this landline out of order for almost two months I still get billed by Telkom and have to pay the full amount for no service31815