poor service

i went to the shop in menlyn approx in the 1st week of july to apply for a faster line, after checking deals took the home package supreme as 40mb line vsdl is much better then the current 2 plus thenpackage have some nice add ons, guess what they said its available in my area but up yo date i dont have the speed what i experience is extremely poor service and no feedback, after calling every second or 3rd day to check they say 48hours will b done i cant count the amount of people i spoke on the call centre and in between checking for the upgrade my line keeps crashing, pls give me a feedback, check how many calls i placed but none was done to me, sort the issue out, train ur call centre as that when talking to a client dnt make jokes with ur colleague on the line or se foul language Hello i can hear!!! im really very disappointed