Poor service!!

It is now week four that we are waiting for a line to be activated. We already have the line it just needs to be verified. I have gone to the branch twice now enquiring about the technician who hasn't shown up yet. I was then told that they say we are unreachable. My husband and I are so unreachable that we don't even have missed calls or voice mails on our phones. The technician also stated that they were at our house and couldn't gain access to it . . . IT IS ACCESS CONTROLLED. Then I called and waited on the line at customer service for a half an hour. . . no solution! Then I was told a manager will contact me . . . still waiting! Then it was escalated to the person responsible for booking appointments, She was suppose to contact me . . . still waiting!! It seems to me that Telkom knows that people do not really have many other choices for fixed data lines and thus it is okay to deliver poor service! I hope that some rich entrepreneur sees that there are a multitude of unhappy customers that they can ***** from you.