Poor service

I am so irate with the service received from Telkom. It is really unprofessional. I took out an additional contract a week ago for my husband and asked for his number to be ported. Till date... He has no service on his phone and is unable to use it. The agents at the call centre are so unhelpful. All they do is log queries which does not get resolved within the specified time frames and no one bothers to provide me with any feedback. When I do call, my call gets placed on hold because their systems are always slow and then I get cut off. My husband is a businessman and none of his clients can contact him. Really disappointed with Telkom.