Poor Service

I signed up for three, samung s4. I lost my one s4. We agreed that i can upgrade my one s4 to the new samsung s6 edge. We have done that in June. They told me i must pay contract break fees i was fine with it. Put all the information at the store got my new phone got a bill of 2500. Lodge a case still waiting for a call month later. Somebody called me from retensions, if i still want to cancel my phone. I mean this was done in June. Called the agent confuse as much, now again its my fault. Fixed the bill as i cancelled it off long ago please.<br> <br> Still waiting for a call back as promised.<br> <br> I spend close to 3000 a month, every month