Poor Service

We reported that our phone line went down on the 30 July 2015. On the day they mentioned that it would take 5 days for someone to come out and have a look at it. <br> <br> Today is the 11 August and we are yet to receive any feedback on the progress. During this time we contacted them atleast 3 more times for an update and yet no one has come out to take a look at it. <br> <br> We cannot report a new fault as we already reported a fault on the telephone number.<br> <br> It is horrible service as we cannot do anything at the moment, not calls, faxes or internet and it has a negative impact on business.<br> <br> This needs to be resolved ASAP