Poor service

Good day All<br> <br> Let me tell you a story of the pinnacle of poor service I never seen such poor service and utter uselessness from any company before. I have a contract from Telkom mobile and about 5 months ago my contract period was over and I decided that it would be better to have the contract cancelled than to renew it. So I went in to my nearest Telkom branch and filled in all of the paper work to get the contract cancelled. However month end my contract was still deducted from my pay so I phoned the customer care number and was told that tried phoning me to confirm that the contract should be cancelled which also never happened and was informed that it will be given through to management. Since than I phoned twice and same thing yet was never phoned by anyone and today I phoned again to ask the same thing this time they had the excuse that they cannot follow up as the systems are being upgraded. The amount went off my account 3 months now and I seem to be unable to get it cancelled which is probably another way of *****ing from the people by means of poor service.