Poor Service

In March this year I went to the Telkom store in Pavillion to collect my router as I decided to take out a 24 month Telkom Simple Uncapped plan. Since i was there already I also decided to terminate my 10gig+10gig night surfer contract as I had no longer a use for it with uncapped internet on its way. I filled in the app to cancel my data contract. I handed it over to the manager who assured me that it would be processed. At the end of May I called back to the store after 2 months has lapsed notifying them that I was still paying for my contract and nothing was terminated. I spoke to Gwen (she was awfully rude), notified her of what had transpired but she insisted that my cancellation app was not processed. I then asked if I could e-mail a copy of the app through and she said no, and i will have to come to the store to hand it in. With that said I went to the Westwood branch to resubmit my cancellation app, it was done and logged swiftly. In June Telkom tried calling me during working hours and i was unable to answer. When i heard the voicemail i called customer care and was told my case was closed and i must go back to the store to cancel for the 3rd time??? Disgusting Service!!!