Poor Service

On one landline I requested an ADSL reconnection after moving. Partial installation was done. Also incorrect information regarding available packages were given. Called Call Centre on 16/07x2, 22/07, 27/07x2, 28/07, 29/07 Call durations 20+ minutes each time. Agents kept on saying Manager will call back. I even received an escalation number. Juanita called back on 29/07 promising to provide feedback - no feedback to date. I called again 03/08 and then tried their chat option - eventually received \disconnected by server"message. Then I sent an escalation through their website. Received an automated response email. Nothing further.<br> On another landline we requested a discontinuation of service for end of July 2015. It was not done. Called on 03/08. After 62 minutes and 45 seconds I was eventually transferred to correct department to cancel the line. I requested a refund and was told that I must speak to accounts which entailed another transfer. At 77 minutes I cut the call"