POOR SERVICE

I did an upgrade on my Telkom package and received a ridiculous account this month.<br> I have requested them the look into the account and fix it, first they could not translate my account<br> from Afrikaans to English and I had to spell it out for them and show the faults out to the customer agent. She first said I must pay the full amount and query it afterwards, I refuse then she explain that it will be fixed in 5 to 7 working days, Reference number ***3, I wanted to follow up today because I have not received the new bill and hold on for 29 minutes and no one answered.<br> Can someone please check my previous account and compare it to the new one and send me a updated invoice. I need to submit it for payment through my company.<br>