nM
neo M
1 reviews | Active since Jul 2015
23 Jul 2015, 15:22
Poor Service
On 17th February i emailed Telkom a letter to terminate my service, few months nothing was done. Called the call center on 13 May where I held the line for more than an hour... I was assisted by Portia who terminated the service *** June a bill of R339.15 was received :( Called The center again and was told it was terminated, the problem has to be the billing department ***..<br> <br> I've been inboxing Telkom on facebook several times and was told a billing officer will get back to me, to date nothing has been done as July bill of R320.23 has just been sent out. If the service has been terminated, what is it that we are being billed for???<br> <br> This is a very poor and bad service from Telkom!!!
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
23 Jul 2015, 17:43Hello masilela33,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127905.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127905.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply23 Jul 2015, 17:43
Official
Hello masilela33,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127905.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127905.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
