Poor Service

I moved house end of June and asked Telkom for a transfer of my ADSL connection. Because I had received poor service before, I made sure I app**** for the transfer at least a week before the actual move. First sms I got was for instillation on 15 July. Thought it was a bit long but accepted it. Last week I get an sms for 8 August for instillation. When I queried it, they told me they had no vehicles so I just had to wait. When I escalated, they promised to call me back. Till today, no response from Telkom.