Poor Service

Have got 2 residential lines on my property. One line dedicated to ADSL which has been playing up the last 5 weeks. The line has been having major data packet loss and no one can resolve it or try and sort it out. Line is slow and losing bandwidth as a result of this.<br> The latest is that the line download speed is running at 0.70 and not even close to 1.4 or higher like it should be, which indicates another fault on it's own and this has also been reported. This is going on day 5 and still the same.<br> References numbers for reporting these faults are *** / 243CTK060715 / 706869 / 720987 / 729712 / 730375.<br> <br> WHAT HAS HAPPENED TO CUSTOMER SERVICE..... THIS IS NOT RIGHT. <br>