Poor Service

Good day,<br> <br> I dnt know if telephones dont exist in the telkom EL branch or what the reason is for them not picking up there phones for a whole week. I have a contract Samsung S5 with them that does not want to charge, The charger does not plug in at all. Looks like something within the charging port has broke. I got a quote telephonically to replace this part of R500. Due to the nature of my work I am unable to visit the local Telkom Store, could i please have some sort of a response from telkom to let me know how they are going to fix my phone or replace as I am using a temp phone now and paying a high monthly fee for a phone that does not work.<br> <br> Please can I have some sort of response ASAP.<br> <br> Thanks<br> Quinton<br> <br>