POOR SERVICE

I am with Telkom just over two months but I have already encountered countless problems. Their staff that I've interacted with are very unfriendly and ineffective. The only time I experienced good service was at Telkom Alberton when I was assisted by Palesa Mahlangu she was very helpful and efficient and was very kind and caring when she helped with taking over my late sister's account. I was very pleased with her service!

Telkom double debited my account, to resolve this matter they expect me to go SAPS to do an affidavit, provide certified copy of ID and three month bank statement! They inconvenienced me by an incorrect double debit and still expect me as their customer to be further inconvenienced by going through this trouble! I have a bank statement that has Telkom debit order tracking number which they should be able to pick it up without me going through all this trouble and refund me back my money. Why do I need to go SAPS if I am not opening a Theft case number? Their internal process to resolve the matter is not customer centric and that is the worst process EVER to resolve a double debit, and how does it benefit me as the customer?

I signed a contract with them which has my ID copy and stipulated amount, but to resolve a double debit order I must be this inconvenienced like this? What is the purpose signing contracts and providing all necessary documentation, only to be asked the same set of documents when you have a billing query?