Poor Service!!!

We called your call centre to remove the banking details that Telkom Fibre debits from. You charge R202.70 if the debit doesn't go through, you charge a R261.21 for reconnection fee, every month i have to pay over R700. All of this after i told your agent the banking details are not to be used, please remove it. Than on the 30Sep at 18:55, you go and debit R777.28 again. Call me and rectify this immediately !!!