poor service

I am really disappointed in the service I have been receiving from Telkom. my debit order went off on the 19th December yet my account has still need suspended , I was told on numerous occasions that the query has been escalated and will be resolved yet turn around time has passed no assistance received. today alone I have called 5 times been placed on hold for 30 minutes then 20 minutes no team leader or manager available to take my call no call back received either. I was really considering upgrading and continuing my contract with Telkom , but unfortunately because of the service I have received to date once this query is resolved I will be terminating my contract because of poor service I don't think anyone working in your call centre knows how to treat a client with respect and that is a real shame my cellphone number is *** id ***