poor service

In 11 January 2020 I went to a Telkom store in Chatsworth to find out when my contract ends and I was told that I needed to cancel it February 2020 On the 1st February 2020 i went to the same store in Chatsworth to cancel my contract and was told that the system offline and i should go and do it online. On the 3rd February 2020 i did a cancellation online and got no responds from them so i decided to go again to the same store on the 15th February 2020 and I showed the agent my reference number and she told it not on the system and i need to cancel it online by the 21st February 2020 which i did and to date i received no information from Telkom to confirm my cancellation