Poor service

I have been without internet access for about 2 weeks and telkom is not able to assist following several calls. I have been told that a Technician has been assigned to check my router but nothing happened. Worst-case no reference numbers have been issued in all my interaction except for the one I got yesterday. I have been told that the matter has been escalated to the Team leader , who prokised to call back on 16 Dec. but still nothing happened. What ****es me off is that they deduct full monthly premium despite the reported interruption and the fact the we are grossly inconvenienced.