Poor service

I have reported a fault with my landline and internet. It has been a week now I still do not have any connection at my place. I have been calling their helpline but no satisfactory responses. They kept telling me the matter has been escalated for one week now. I have been told to get an integrated data sim card from a Telkom store but the store agent did not assist me because I am not the account holder, although I had my husband's ID and proof of residence with me. I explained to them that my husband is currently away from home but they still couldn't help. I have been buying data every day for my studies and this is an incovenience when I pay for uncapped connections with Telkom. I am thinking of switching to another service provider as Telkom is not reliable and does not take its customer seriously. No internet, no landline