1 reviews | Active since Sept 2020
Poor service
Hi
I app**** for a upgrade online and one of the call centre agents called me back confirming me my upgrade on Saturday, 5 September 2020. I was then told that there was stock of the device, which it states online as well. I then called 081 180, 10213, as well as 10210, Telkom sell direct, to which I kept being bounced around without any assistance for the past few days.
This service is pathetic as no one knows what they are doing and its horrible and unacceptable. All I wanted was to follow up on the progress of my order. I was informed yesterday that my device is almost done and will be notified once it leaves via email before the end of the day. So I was informed via a consultant on 10213. Today I was informed that 10213 could not pick up my order and I was told to contact 081 180 , who transferred me once again to sell direct who could not pick up my order.
I received no email of progress and was not informed that there was no stock until later today. why was I not informed long ago, I was not even email with regards to the progress of my device nor did I receive a tracking/ order number. I received a useless tracking number 603629 which consultants kept telling me my upgrade/ order could not be picked up.
please assist me as I am fed up with telkoms constant run around.
I app**** for an upgrade online and one of the call centre agents called me back confirming my upgrade on Saturday, 5 September 2020. I was then told that there was stock of the device, which it states online as well. I then called 081 180, 10213, as well as 10210, Telkom sell di rect, to which I kept being bounced around without any assistance for the past few days.
This service is pathetic as no one knows what they are doing and its horrible and unacceptable. All I wanted was to follow up on the progress of my order. I was informed yesterday that my device is almost done and will be notified once it leaves via email before the end of the day. So I was informed via a consultant on 10213. Today I was informed that 10213 could not pick up my order and I was told to contact 081 180 , who transferred me once again to sell direct who could not pick up my order.
I received no email of progress and was not informed that there was no stock until later today. why was I not informed long ago, I was not even email with regards to the progress of my device nor did I receive a tracking/ order number. I received a useless tracking number 603629 which consultants kept telling me my upgrade/ order could not be picked up.
Assist me as I am fed up with telkom's constant run around. I do not want to be billed for a device I don't have as telkom takes forever to solve problems but have no issues taking the money. Please assist me or else I would have to do my upgrades elsewhere.
I spoke to one of the consultants who informed me that they don't have stock of the colour i was told they do have stock of. I had to compromise on the silver iPhone xs max 64gb.
I spoke with a sales manager by the name of Jarrod pather, who assured me that he would expedite my device and have it delivered by Monday. He promised that he would get back to me yesterday but did not call me back to update me on any progress of my order. I called the progress department this morning only to find out that it is awaiting capture. Please could Jarrod Pather contact me as soon as possible or atleast email me and provide me with his details. I would like a time frame of when my device will be delivered as i have been given a run around since last week.
I app**** for an upgrade online and one of the call centre agents called me back confirming my upgrade on Saturday, 5 September 2020. I was then told that there was stock of the device, which it states online as well. I then called 081 180, 10213, as well as 10210, Telkom sell di rect, to which I kept being bounced around without any assistance for the past few days.
This service is pathetic as no one knows what they are doing and its horrible and unacceptable. All I wanted was to follow up on the progress of my order. I was informed yesterday that my device is almost done and will be notified once it leaves via email before the end of the day. So I was informed via a consultant on 10213. Today I was informed that 10213 could not pick up my order and I was told to contact 081 180 , who transferred me once again to sell direct who could not pick up my order.
I received no email of progress and was not informed that there was no stock until later today. why was I not informed long ago, I was not even email with regards to the progress of my device nor did I receive a tracking/ order number. I received a useless tracking number 603629 which consultants kept telling me my upgrade/ order could not be picked up.
Assist me as I am fed up with telkom's constant run around. I do not want to be billed for a device I don't have as telkom takes forever to solve problems but have no issues taking the money. Please assist me or else I would have to do my upgrades elsewhere.
I spoke to one of the consultants who informed me that they don't have stock of the colour i was told they do have stock of. I had to compromise on the silver iPhone xs max 64gb.
I spoke with a sales manager by the name of Jarrod pather, who assured me that he would expedite my device and have it delivered by Monday. He promised that he would get back to me yesterday but did not call me back to update me on any progress of my order. I called the progress department this morning only to find out that it is awaiting capture. Please could Jarrod Pather contact me as soon as possible or atleast email me and provide me with his details. I would like a time frame of when my device will be delivered as i have been given a run around since last week.