POOR SERVICE

On the 19th December I paid Telkom R2,200 and also received SMS confirmation that payment was received. My actual payment was supposed to be R2,904.14 and my balance to be paid was only R704.17 but on the 23rd Telkom debited me R2,904.17 and again debited me on the 30th December which resulted in my bank account not having enough money for the bond to take their money due to Telkom being greedy and their billing been incorrect to INCONVENIENCED me when it suits them. When I called I was advised that Telkom debited me and Debtors debited me on that note whose problem is it if among themselves they don't communicate but worried about the money and not the client that is why I am not interested in rating their calls what is the point I will not refer anyone my family, friends and colleagues Telkom has a bad service. Total amount so far taken by Telkom is R5808,31 and money that should have been taken was R704.17 my refund should be R5,104.14 as per consultants Telkom will not refund me this money but to take January payment..I don't remember making any agreement with them on that note nor when I sign my contract it was included. I have been a Telkom client for years but still their service is not upto good. My 1st call was on the 27th December I spoke to Mapula who promised to escalate the matter, on the 1 January inspoke to Maria and on the on the 5th January i spoke to Katlego and on the 6th January I spoke to Kutlwano and Nontsikelelo who had connection issues and requested I emailed my bank statement which I did send on the 7th January I didn't get any confirmation if email received or not, with Telkom whether line cuts they don't call client back but wait for client to callback. On the 18th I spoke to Lihle call got cut off while i was put on hold and on the 19th I spoke to Zakhele who also asked me to email him my bank statement as well no confirmation to say email received and on the 21st I spoke to Sanelisiwe who also ask to email my bank statement as well no email confirmation until today I haven't got my money. I need this resolved as I need money to be in tomorrow and for Telkom to pay my bank charges for unpaid.